Field Service Engineer - Northern Indiana/Southern Michigan

About the role

Field Service Engineer based in Northern Indiana/Southern Michigan and covering surrounding states. This is not a desktop support/IT position; the role involves visiting various customers each day, carrying tools and test equipment, and performing daily travel to multiple customer sites. Responsibilities include complex troubleshooting and repairing systems such as lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PCs to resolve issues onsite.

Responsibilities

• Install and service instrumentation with minimal supervision according to ISO and GMP standards, while providing thorough follow-up service to ensure customer satisfaction. This includes calling customers after service completion to verify all needs were met and documenting all service activities in compliance with GMP requirements.
• Maintain proper car stock inventory, test equipment, tools, and technical documentation. This responsibility extends to the proper maintenance and utilization of company vehicles according to Corporate fleet policy, ensuring all resources are ready for service calls.
• Display maturity and judgment in time management and expense control, keeping all travel and site visit expenses within established guidelines. This includes accountability for company-issued credit cards, travel advances, and management of spare parts inventory.
• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager. Effectively interface with other departments and managers to resolve customer issues promptly and thoroughly.
• Serve as a representative of BD by promoting and maintaining excellent customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment. This includes providing support that consistently meets BD's standards of superior quality service.

Requirements

• Minimum of a High School diploma.
• At least 3 years' experience troubleshooting instruments or components.
• Valid Driver's License.
• Willing and able to travel a minimum of 50% of working time.
• Ability to lift and maneuver objects weighing up to 50 pounds.

Qualifications

• Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline preferred.
• Previous experience as a Field Service Engineer, especially with medical devices or similar technical equipment, is highly valued.
• Experience with flow cytometry technology is a significant advantage.
• Previous experience in customer-facing roles is essential.
• Demonstrated ability with diagnostic tools (digital volt meters, oscilloscopes), proficiency with MS Office applications (Word, Excel), and familiarity with both Mac and PC operating systems.

Pay