Field Service Engineer (North East Region)
Discover Echo Inc. · Boston, MA · 2 wk ago
Information Technology$30/hrFull-time
Job Summary
Discover Echo is seeking a Field Service Engineer based in the Boston area to provide on-site, remote, and in-house technical support for our advanced microscopy systems.Responsibilities
- Provides post-sale technical service and support to customers including: Routine Maintenance, Calibration, Troubleshooting, Component repair/replacement/alignment, and Relocation Services.
- Performs assigned Field Service Cases within the provided date and time requirements.
- Works to ensure minimal customer downtime and workflow interruptions.
- Documents and compiles data of completed service on Echo Microscope Systems.
- Self manages travel schedule to minimize expenses.
- Affects and refurbishes any used material that may be returned to Echo HQ.
- Completes in-house component specific testing and rework.
- Completes depot level repairs in-house within the assigned date and time.
- Performs Quality Control checks on outgoing parts to support Service Team.
- Performs other work-related duties as assigned.
General Responsibilities
- Adhere to our company values; trust, focus, collaboration and grit
- Follow work health and safety rules
Qualifications and Work Experience
- High School Diploma Required
- 3+ Years of Technical Experience, previous employment or education
- 3+ Years of Customer Support Experience
- Valid Driver’s License in good standing
Knowledge and Skills
- Experience in the use of tools and diagnostic test equipment
- Ability to write reports and compose business correspondence
Personal Competencies/Soft Skills
- Effectively establish rapport, present information and respond to questions from customers
- Flexibility in to changing work schedules and flexible shifts/working hours.
- Ability to work independently without supervision