Field Service Engineer - Minneapolis, MN

About the role

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. We are looking for a Field Service Engineer to join our team in the Minneapolis, MN area as a telecommuter as you will be traveling to customer locations in your region. This position is responsible for working at customer sites to provide on-site setup and installation of all EFI industrial inkjet printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility.

Responsibilities

• Un-crating the controller, print heads, remote cabinets, all UV components; checking electrical power and compressed air while working with a Certified Electrician; initial setup and adjustment; thoroughly testing the printer to ensure images meet factory standards.
• Providing initial and ongoing formal customer operator and printer maintenance training, coordinating training based on customer needs, assessing training needs and recommending additional training.
• Providing periodic on-site troubleshooting and repairs for printers experiencing complex electrical, mechanical, or pneumatic problems as directed by the Field Service Manager and/or EFI Inkjet customer support team.
• Providing detailed technical feedback via the EFI Inkjet Case Management System (CMS) during and after each customer visit following EFI Inkjet guidelines.
• Traveling up to 75% of the workweek, occasional weekend work, and driving to customer sites weekly.

Requirements

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high‑demand customer locations.

Skills

• Demonstrated customer management skills and strong commitment to customer satisfaction.
• Ability to independently manage a large service territory, including effective management of assets (parts, tools, company information).
• Demonstrated ability to troubleshoot electrical and mechanical problems to the component level.
• Ability to provide telephone technical support and effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications).
• Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems, and basic networking protocols.
• Working knowledge of materials and chemicals used in the printing industry (highly