Field Service Engineer Meat Midwest NA

Main Tasks

• Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities.
• Prepares and executes work as agreed with the customer.
• Maintains own skills and is technically proficient in the skills necessary to install, troubleshoot, repair and train customers on JBT Marel equipment/solutions and carry out routine maintenance jobs.
• Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome.
• Sets priorities in accordance with the needs of the company and the customer.
• Ensures the customer will experience a confident, empathetic and competent service from the organization.
• Escalates matters compromising service delivery to the customer according to company processes to ensure the right support to the customer.
• Follows company processes consistently:
• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer.
• Prepare and execute the work as agreed with the customer.
• Manage the customer experience.
• Identify sales and service opportunities.
• Identify/update/validate information of the Installed Base.
• Process hours and expenses.
• Technical reporting.
• Keep stakeholders informed and updated.
• Inform the Customer Support about arrival time if outside of expected window.
• Confirm reception of a work order to the resource planner.
• Update Customer Support and customer on progress of the work.
• Debrief customer on work done and performance of the machine.
• Report on quality issues and non-conformity (NCR).

Skills And Abilities

• Knowledge of principles and processes for providing customer and personal services.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI).
• Result orientation, ability to follow through and respect deadlines.
• Customer face-to-face interaction skills and commercial service skills.
• Social perceptiveness.
• Technical competence in an engineering discipline.
• Computer literate.
• Good grammar and communication skills.

Education, Knowledge, and Experience

• Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level.
• Technical college degree preferred.
• Recognized product training on food processing equipment preferred.
• Strong communicator with analytical skill and the ability to work under pressure.
• Excellent English skills, both written and verbal.
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

Pay and Benefits

The estimated pay range for this role is $34.00 - $44.00 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.