Field Service Engineer – Laboratory Diagnostics (US & Canada)

About the role

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 9 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help from their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.

Responsibilities

• Maintenance and service: Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada to keep them running at peak performance and extend their service life
• Troubleshooting: Identify and analyze technical issues in instruments and systems, and carry out the necessary repairs
• Installation and setup: Install and validate new equipment on-site and train laboratory staff on its proper use and operation
• Customer support: Provide technical support and guidance to customers, delivering a consistently high level of service and satisfaction
• Documentation: Keep accurate records of all work performed, including service reports and technical documentation
• Parts management: Manage ordering, replacement, and inventory of spare parts
• Quality and compliance: Ensure all equipment meets applicable quality standards and regulatory requirements
• Sales support: Work closely with the sales team and represent the company at trade shows and conferences across North America

Requirements

• Based in New England (preferred), or in PA, OH, MI, IN, IL, WI, MN, or WA, within reasonable reach of a major airport
• An associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or a related field, or equivalent military or technical training; certifications such as CBET are a plus
• Proven hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment, ideally in the medical device or laboratory industry
• Strong technical aptitude and the ability to quickly understand and troubleshoot complex systems
• A self-motivated, solutions-oriented mindset and a high degree of initiative
• Excellent communication skills, both with customers and within a team
• Willingness to travel extensively (approximately 50%) across the US and Canada, including overnight stays
• A valid driver's license, a clean driving record, and a valid passport (or the ability to obtain one) for travel to Canada
• Ability to lift up to 50 lbs and work in laboratory environments
• Spanish or French language skills are a strong plus

Benefits

• Comprehensive benefits, including medical, dental, vision and life insurance via Cigna
• 401(k) with up to 2% company match via Fidelity
• 20 days of paid time off plus paid holidays
• Mileage reimbursement, technical equipment to complete your job, and full coverage of travel expenses

Pay

The minimum base salary for this position is $70,000 per year. Final compensation will depend on qualifications, experience, and location. In addition to base pay, this role is eligible for bonus.