Field Service Engineer, L2

Core Responsibilities

• Perform visual and mechanical inspections on low- and medium-voltage switchgear, switchboards, and circuit breakers.
• Identify wear, overheating, contamination, or mechanical issues and report findings to senior technicians.
• Perform cleaning and basic mechanical checks per established procedures.
• Carry out insulation resistance, continuity, voltage, and current testing under supervision.
• Assist with test setup, connection verification, and teardown.
• Record test data accurately for service reports.
• Support visual inspections and basic maintenance on ATS, RPPs, and PDUs.
• Replace filters, verify indicators and alarms, and perform basic control checks.
• Escalate abnormal conditions to senior technicians or the Field Engineer.
• Assist with generator preventive maintenance including visual inspections and fluid checks.
• Support battery inspections, terminal checks, and basic voltage readings.
• Assist with load testing under direction.
• Support transformer tap checks, nameplate verification, and inspections.
• Aid in infrared (IR) scan preparation and documentation.
• Support cable terminations and grounding verification under supervision.
• Participate in equipment isolation, lockout/tagout (LOTO), and grounding activities.
• Verify zero-energy states as directed.
• Participate in Job Hazard Analyses (JHAs) and on-site safety briefings.
• Follow all safety requirements (NFPA 70E, OSHA) and customer site-specific rules.
• Complete service reports, test sheets, and time documentation accurately and on schedule.
• Maintain accountability for tools, equipment, and materials.
• Communicate professionally with supervisors, team members, and customer personnel.

Required Qualifications

• A high school diploma or GED is required; technical school, military electrical training, or Associate's degree is preferred.
• One to two years of electrical field service or industrial experience is preferred.
• Working knowledge of electrical safety practices, including LOTO and arc-flash awareness is required.
• The ability to read basic one-line diagrams, wiring diagrams, and schematics is required.
• A valid driver's license and the ability to travel as required is necessary.

Preferred Qualifications

• OSHA 10 or OSHA 30 certification is preferred.
• Manufacturer/OEM training on switchgear, breakers, ATS, generators, or UPS platforms is preferred.
• Prior apprentice or industrial maintenance experience is preferred.

Knowledge, Skills & Abilities

• A working knowledge of meggers, clamp meters, multimeters, and torque wrenches is required.
• An understanding of LV/MV system configurations and grounding principles is required.
• Demonstrated adherence to safety policies and documentation standards is required.
• A willingness to learn, take direction, and follow established procedures is required.
• A clear written and verbal communication ability is required.
• Basic proficiency with Microsoft Office (Word, Excel) and mobile/field reporting tools is preferred.

Tools & Technology

• Multimeters, clamp meters, insulation resistance testers (meggers), and continuity testers are required.
• Torque wrenches, hand tools, and standard power tools are required.
• Mobile field service applications and document/reporting systems are required.

Working Conditions & Travel

• Primarily field-based at customer facilities including industrial plants, utilities, data centers, commercial facilities, and substations.
• Travel typically 40–60% depending on region and workload; may include nights, weekends, and emergency call-outs.
• Work may be performed in confined spaces, on elevated platforms, in hot/cold environments, and around energized equipment per safety rules.
• Must be able to wear required PPE including arc-rated clothing, hard hat, gloves, safety glasses, hearing protection, and fall protection as needed.

Physical Requirements

• The ability to lift and carry up to 50 lbs (23 kg) and move test equipment and tools is required.
• The ability to stand, kneel, bend, climb ladders/stairs, and work at heights for extended periods is required.
• The ability to differentiate conductor colors and indicator states and read instruments and displays is required.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed.

Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.