Field Service Engineer - Imaging Systems (Lebanon-Claremont, New Hampshire)

About the role

The Field Service Engineer (Lebanon-Claremont, NH) role involves providing exceptional customer service, managing customer relationships, troubleshooting, servicing, and maintaining imaging systems at customer sites. Approximately 70% travel is required.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
• Understand the customer's business and competitive environment; generate service revenue.
• Participate as a member of the regional work team; work to improve team processes and identify training gaps.
• Seek out opportunities to increase capability and capacity (may be required to become qualified in multiple modalities).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

Requirements

• 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries.
• Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment preferred.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Associate degree in electronics or related field, or equivalent combination of education and experience.

Qualifications

• Must be able to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

Skills

Skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in New Hampshire is $29.00 to $45.00 plus overtime eligible.

Schedule

The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.