Field Service Engineer - Imaging Systems (Field: Shreveport, LA)
for each section, and - for lists,
for prose.
We must not repeat job title as heading. No markdown.
We must not include boilerplate like EEO, etc. Also remove "How We Work Together", "About Philips", "Philips Transparency Details" headings? We need to extract content but not include those headings; we just use our own headings.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are relevant to those sections.
Let's extract each piece precisely.
About the role: "Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites."
That's a single sentence. We'll put in
.
Responsibilities: list items:
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
- Understand the customer's business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
- Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
- Adhere to established training, quality, and safety requirements.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
- Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
Note: The travel item could also be schedule, but it's under responsibilities. We'll keep it here as responsibility.
Now Requirements: experience requirement: "1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries." Also multimodality? Actually "This is a multimodality position (will be trained and support across various imaging modalities)." Could be qualification.
Also physical requirements: "Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment."
We could put physical requirements under Requirements as well.
But we need to avoid duplication. Let's decide:
Requirements: experience requirement (1+ years diagnostic imaging or 3+ years other electromechanical). Also maybe "must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements" as a heading? But we can incorporate the physical requirements under Requirements.
Qualifications: associate degree in electronics or related field, or equivalent combination of education and above listed experience; multimodality position (will be trained and support across various imaging modalities). Also maybe "ability to understand and apply electronic, mechanical, and networking theory" is skill.
Skills: ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Benefits: list: field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, advancement opportunities; comprehensive Philips Total Rewards benefits program
for prose. We must not repeat job title as heading. No markdown. We must not include boilerplate like EEO, etc. Also remove "How We Work Together", "About Philips", "Philips Transparency Details" headings? We need to extract content but not include those headings; we just use our own headings. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are relevant to those sections. Let's extract each piece precisely. About the role: "Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites." That's a single sentence. We'll put in
. Responsibilities: list items: - Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. - Understand the customer's business and competitive environment; generate service revenue. - Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. - Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). - Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. - Adhere to established training, quality, and safety requirements. - Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. - Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). - Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. Note: The travel item could also be schedule, but it's under responsibilities. We'll keep it here as responsibility. Now Requirements: experience requirement: "1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries." Also multimodality? Actually "This is a multimodality position (will be trained and support across various imaging modalities)." Could be qualification. Also physical requirements: "Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment." We could put physical requirements under Requirements as well. But we need to avoid duplication. Let's decide: Requirements: experience requirement (1+ years diagnostic imaging or 3+ years other electromechanical). Also maybe "must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements" as a heading? But we can incorporate the physical requirements under Requirements. Qualifications: associate degree in electronics or related field, or equivalent combination of education and above listed experience; multimodality position (will be trained and support across various imaging modalities). Also maybe "ability to understand and apply electronic, mechanical, and networking theory" is skill. Skills: ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. Benefits: list: field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, advancement opportunities; comprehensive Philips Total Rewards benefits program