Field Service Engineer III

About the role

This role will provide technical support to the field organization via phone, site visits, written instructions, and training with comprehensive knowledge of one or more product lines.

• Provides technical assistance to the field organization covering one or more product lines of the company’s current portfolio via phone and site visits.
• Leads the preparation of product documentation and bulletins for field use.
• Instructs others technically in products and processes.
• Performs beta or other testing to provide performance feedback to the Quality, R&D Engineering, and Manufacturing Plant groups.
• Trains Field Mechanics and Support Engineers I through II as needed.
• Must have the ability to develop into a subject matter expert in one or more product lines.
• Works under minimal supervision of the Field Engineer Manager.
• Performs special projects and other duties as assigned.
• Maintains a valid passport.
• Requires travel within and outside the United States up to 50% of the time.

Requirements

• Bachelor’s degree or higher in a technical field of study preferred or 8 years of relevant elevator work experience.
• Eight years or more equivalent elevator work experience required.
• Experience or education in one of the following: hydraulics, static motor drives, microprocessors, and electronics.
• Experience in a lean manufacturing environment preferred.
• QEI Certification a plus.
• NEIEP or NEII Certification.
• OSHA 30hr Certificate.
• Quality System Training desired.
• Must be able to possess a valid passport.
• Must possess the ability to work with test equipment and hand tools as required.
• Must possess customer service and problem-solving skills.
• Must possess decision-making and analytical skills.
• Must possess effective written and verbal communication skills.
• Must be able to closely follow instructions and pre-established procedures/SOP to perform the functions of the job.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Benefits

Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered:

• Medical, dental, and vision coverage.
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage.
• Optional spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment).