Field Service Engineer III

About the role

Join us as a Field Service Engineer III to deliver innovative automation solutions to customers worldwide. This full-time hourly remote position requires up to 80% travel.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain robotic automation systems, control devices, mechanical units, transfer equipment, and related peripherals both remotely and on-site.
• Respond to service needs, document customer issues, follow up with stakeholders, and ensure timely resolution while delivering strong customer service.
• Support hardware installations, maintenance, testing, and customer training at client facilities.
• Develop support guides for recurring issues.
• Conduct on-site hardware installations, maintenance, and testing at client facilities.
• Provide in-person technical support and training to clients and on-site staff.
• Travel to customer locations domestically and internationally up to 80%.
• Discuss, diagnose, and repair operational and process problems reported by the customer.
• Thoroughly document each customer and incident using case reporting system.
• Self-direct follow-ups with customers and internal stakeholders.
• Communicate with all stakeholders to ensure expectations are met.
• Actively promote JR culture within engineering and promote company capabilities.
• Learn new equipment regularly and support customers with a variety of skill levels remotely.

Requirements

• High School diploma or GED with associated experience.
• 6–8 years of relevant experience.
• Proficiency in schematic interpretation, robotics, electrical and blueprint reading.
• Strong electrical and mechanical troubleshooting aptitude.
• Experience with HMI, PLC, robots, and AutoCAD preferred.
• High degree of autonomy; ability to mentor junior staff and make independent decisions.

Attributes

• Strong analytical, problem-solving, and communication skills.
• Customer service mentality.

Work Environment

• Ability to work independently and as part of a collaborative team.
• Ability to follow instructions and adhere to quality and safety policies and practices.

Benefits

• Competitive wages.
• Medical benefits starting on the first day.
• Paid parental leave.
• Opportunity to work on customized, one-of-a-kind automation projects.
• Collaborative, engineering-driven environment.
• Career growth and skill development opportunities.
• Role where craftsmanship and quality truly matter.
• Work with cutting-edge and innovative technologies.