Field Service Engineer II - Travel

About the role

This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service, and field process applications and qualifications. The Field Service Engineer operates as an independent “product expert” on several EVG product lines, assists in implementing detailed customer installation plans, trains customer personnel on advanced equipment operation and maintenance, and provides onsite technical support for development and implementation of equipment and process applications. The role also involves mentoring other Field Service Engineers on EVG equipment software and mechanical systems.

Responsibilities

• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Assists customers and other personnel in identifying and repairing equipment-related process problems.
• Performs onsite preventative maintenance, cleans equipment as required, and verifies operational quality of equipment.
• Performs start-up, warranty, paid service, and service contract activities, including hardware set-up on specified systems within established time frames.
• Keeps management informed of equipment downtime situations; documents, logs, and reports activities as required.
• Troubleshoots and corrects process variations on systems; diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
• Prepares and conducts local customer meetings; communicates orally and in writing (email, telephone) with customers in various settings.
• Completes onsite equipment installations or complex retrofits and obtains final acceptance by the customer.
• Prepares and submits all required paperwork on a timely, routine basis; maintains all assigned equipment logs and records promptly and thoroughly.
• Works overtime and/or travels on short notice, including unscheduled callouts from home and other shifts, as needed.
• Travels domestically and internationally overnight, up to 75% of the time; must possess a valid passport.
• Operates EVG hired vehicles on company business; must possess a valid driver’s license and acceptable driving privileges.
• Trains other Field Service Engineers on specific product lines and company software (timecards, expense reporting, drawings, parts).
• Utilizes training skills to troubleshoot tools, resolve issues, and minimize downtime.
• Performs tasks and job functions with limited supervision; mentors and provides technical assistance to less experienced personnel.
• Assists with improving Standard Operating Procedures (SOPs) and other written documentation.
• Recommends appropriate action and maintains ongoing awareness of existing and potential situations; informs management of developments on a timely basis.
• Initiates purchase orders for parts and service.
• Maintains and performs repairs on company demo cleanroom equipment.
• Keeps informed and trained on the company’s most current systems, methods, and procedures, including site safety.
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.
• Assists in planning the daily work schedule within assigned territory to ensure completion of preventative and remedial maintenance.

Requirements

• Associate degree or bachelor’s degree in a related engineering field plus four (4) years of experience, or up to six (6) to ten (10) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
• Advanced PC skills (Windows, MS Office suite).
• Kepner-Tregoe Problem Solving and Decision-Making training.

Physical Demands

• Regularly required to stand, sit, reach with hands and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds.
• Visual acuity required.
• Frequently uses hands to finger, handle, or feel objects, tools, or controls; occasionally reaches with hands and arms above shoulder level.
• Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

Schedule

Must be able to work overtime and travel on short notice, including unscheduled callouts from home and other shifts. Travel required up to 75% of the time, domestically and internationally.