Field Service Engineer II - Nashville, TN

About the role

Abbott is a global healthcare leader with a portfolio spanning diagnostics, medical devices, nutritionals, and branded generic medicines, serving over 160 countries with 122,000 colleagues. Its diagnostic solutions are used worldwide and provide the first step in patient care decisions for numerous health conditions. This position is a field‑based, remote Field Service Engineer II within the Diagnostics Division, covering the Nashville, TN area. The incumbent can live within that area and will travel up to 25% as needed. As a trusted technical expert, you will install, maintain, and troubleshoot diagnostic instruments, manage your territory, resolve complex issues, partner cross‑functionally, and ensure compliance and customer satisfaction, directly impacting reliable diagnostics and patient care.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on‑call rotation, after‑hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross‑functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2‑5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.
• Must have a valid driver’s license.

Skills

• Strong troubleshooting and problem‑solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Benefits

• Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (eligible next calendar year).
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit – an affordable path to a bachelor’s degree.
• Recognized as a great place to work in dozens of countries.
• Named one of the most admired companies in the world by Fortune.
• Recognized as one of the