Field Service Engineer II

Responsibilities

• Perform the installation and service of machines and associated products and equipment.
• Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Analyze and resolve application problems of limited complexity.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Resolve problems by analyzing the result of test cuts especially prepared for this purpose.
• Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.
• Assist a more experienced Field Service Engineer when performing an on-site audit of a machine or related equipment.
• Troubleshoot service and repair on equipment and machines where no previous training has been received.
• Conduct training for both team members and customers on safe operations and preventative maintenance of the machines and related equipment.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain regular contact with the Customer Support Center (CSC) and Regional Service Manager (RSM) as needed to perform job duties.
• Complete additional tasks as requested by the Regional Service Manager or Head of Customer Care.

Requirements

• Associate's degree in mechanical and/or electrical engineering from a University or Technical College
• over 6 years' experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience

Skills

• Experience with the use of test equipment and milling and/or EDM machines.
• Knowledge