Field Service Engineer II

About the role

Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry. EMSAR’s Service Offerings Include On-site technical field support (maintenance and repair), FDA field change orders and recalls, equipment installation, FDA compliance and validation services, technical training and education.

This intermediate-level field position is responsible for performing preventive maintenance, and repair on a variety of medical equipment and devices, which could include but not limited to hospital beds, exam tables and self service blood pressure kiosks. EMSAR provides all necessary tools and paid technical training.

Responsibilities

• Perform on-site preventive maintenance and repairs on hospital beds.
• Provide intermediate-level engineering and technical service support to customers.
• Manage and complete assigned work orders using EMSAR’s service management platform (ServiceMax).
• Approximately 25% of daily work involves documentation and system updates.
• Maintain consistent communication with dispatchers to coordinate work assignments and scheduling.
• Perform additional duties as assigned by supervisors or management.
• Maintain a professional appearance and well-organized tools and equipment while representing EMSAR.
• May be assigned to work regularly at designated client facilities.

Qualifications

Minimum Education & Experience: Option 1 – High School Diploma or equivalent, 2–4 years of technical or field service experience OR Option 2 – Associate’s degree or trade/technical school certification, 1+ year of technical experience (internship, apprenticeship, or externship acceptable).

Additional Requirements: Valid driver’s license and proof of liability insurance; Ability to operate personal, fleet, or rental vehicles.

Work Environment & Physical Requirements: Frequent standing, walking, bending, squatting, and stair climbing while performing service work; Extended periods of computer use for service documentation and reporting; Ability to use both hands to handle tools and small components without restriction; Ability to lift up to 50 lbs and move equipment up to 125 lbs; Regional travel, including day and occasional overnight trips.

Skills

• Ability to read and interpret technical documentation, service manuals, safety procedures, and operational guidelines.
• Knowledge of commonly used field service engineering practices, procedures, and equipment.
• Intermediate-level troubleshooting and technical repair skills.
• Strong verbal and written communication skills.
• Ability to maintain positive working relationships with internal teams and external clients.
• Ability to prioritize tasks, plan work efficiently, and manage time effectively.
• Capable of working independently with limited supervision while following established guidelines.

Schedule

Monday-Friday, business hours.