Field Service Engineer I - Philips FCO

General Discussion Of Responsibilities, Mission And Strategy

We are looking for Field Service Engineer I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.

Responsibilities

• Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provide intermediate level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and document all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• May operate onsite to dedicated client facility.
• May provide on the job support to entry-level technicians.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager

Qualifications

• Minimum Education and Experience: High School diploma or equivalent2-4 years’ technical experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles
• Or Associates degree or higher and/or Trade school degree and1+ years technical experience (internship, externship, apprentice is acceptable)
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

Discussion Of Personal Characteristics And “Fit”

Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Technical skills: Limited field service and/or technical experience.
Intermediate level technical skills.
Oral/Written communication: Excellent verbal and written communication skills.
Interpersonal skills: Effective communication that results in positive internal/external relationships.
Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.
Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
Works independently with some direct supervision.