Field Service Engineer I
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges.
About the role
Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation. You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems. You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.
Responsibilities
- Install, maintain, and repair sophisticated analytical instruments
- Diagnose and resolve technical issues down to component level
- Provide exceptional customer service and build strong customer relationships
- Interpret technical diagrams, schematics, and documentation
- Work with ultra-high vacuum systems and high voltage equipment
- Respond to emergency service calls and work flexible hours
- Travel up to 50-75% as required
Requirements
- Bachelor's Degree (Engineering – Electrical, Electronics, Mechanical, Biomedical – or related scientific field preferred)
- Strong electronics and mechanical aptitude
- Excellent customer service skills and professional demeanor
- Strong verbal and written communication abilities in English; additional language skills welcome
- Demonstrated problem-solving capabilities and analytical thinking
- Proficiency with Windows operating systems, MS Office, and service management software
- Valid driver's license and ability to travel up to 50-75%
- Physical ability to lift up to 50 lbs and stand for extended periods
- Ability to obtain necessary credentials to access customer facilities
- Collaborative mindset with ability to work independently
Environmental Conditions
- Able to lift 40 lbs. without assistance
- Adherence to all Good Manufacturing Practices (GMP) and Safety Standards
- Cleanroom environment: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, or facial hair allowed
- Fluctuating temperatures (hot/cold)
- Laboratory and warehouse setting
- Exposure to loud noises (equipment/machinery)
- Required PPE: safety glasses, gowning, gloves, lab coat, ear plugs, etc.
- Standing for full shift
- Various outside weather conditions
- Work with hazardous/toxic materials
- Working at heights