Field Service Engineer I

About the Role

The Field Service Engineer I is a field-based contributor responsible for delivering high-quality installation, training, preventive maintenance, and repair support for Quanterix’s Simoa® and Spatial Biology instrument platforms. This role requires a motivated, organized self-starter who can manage a regional service workload, resolve routine to moderately complex technical issues, and represent Quanterix with professionalism and strong customer engagement.

Responsibilities

• Perform high-quality onsite installations, system validations, preventive maintenance, and standard repairs across Simoa® and Spatial instrument platforms
• Evaluate issues, identify root causes, and execute effective repair actions for routine to moderately complex technical problems, ensuring clear communication and timely follow-up with customers
• Train customers on basic instrument operation, recommended maintenance practices, and foundational troubleshooting to support long-term system performance
• Manage your regional service workload by independently scheduling preventive maintenance, coordinating service activities in collaboration with your Field Service Manager, and maintaining accurate documentation of all work using CRM tools
• Maintain service tools, calibrations, and trunk stock inventory to ensure readiness for field activities
• Develop proficiency on at least one Quanterix platform and build capability on additional platforms over time through ongoing training and field exposure
• Collaborate with Technical Support, Field Application Scientists, Sales, and internal teams to deliver a seamless customer experience and escalate customer issues appropriately
• Direct customer inquiries to appropriate support channels and ensure follow-through until resolution
• Other duties as necessary

Requirements

• Associate’s degree in engineering, Electronics, Biotechnology, or a related technical discipline; or equivalent relevant experience
• 2+ years of field service experience supporting scientific, medical, or laboratory instrumentation

Preferred Qualifications

• Experience with microscopy, digital imaging, fluorescence, microfluidics, and motion control systems
• Strong organizational, communication, and interpersonal skills for effective customer interaction and internal collaboration
• Hands-on experience with electromechanical, optical, or laboratory research equipment
• Ability to manage a dynamic schedule, prioritize competing tasks, and adapt to changing customer needs
• Experience using CRM platforms (Salesforce preferred) and standard productivity software
• High mechanical aptitude with demonstrated ability to diagnose and resolve routine to moderately complex issues
• Ability to work both independently and collaboratively within a field-based team environment
• Strong customer-facing skills, including the ability to build rapport, communicate clearly, and maintain professionalism in challenging situations

Expectations & Competencies

• Remote work based in Denver, Colorado and working in North America
• Ability to travel at least 80%, including regional overnight travel as required to support customers
• Ability to lift heavy equipment (up to 50 lbs.) and perform service work in tight or constrained spaces
• Valid driver’s license. Valid passport or eligibility to acquire. International travel may be required.

Our Technology

From discovery to diagnostics, Quanterix’s ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa® technology has delivered the gold standard for earlier biomarker detection in blood, serum, or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology, and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease.

Akoya Biosciences, a Quanterix company, is The Spatial Biology Company®—bringing tissue context to life through high-resolution, single-cell imaging. Akoya’s spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler®, PhenoImager® Fusion and HT, and PhenoCode™ Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood.

Our Commitment to Employees

At Quanterix, our values are based on: Team, Innovation, Customer, and Owner.

• Team: Challenge assumptions, not the person. Respect diversity of thought and hold ourselves to lofty standards
• Innovation: Stay curious, experiment, create, and change
• Customer: Prioritize and celebrate these pioneers by doing our best to deliver on commitments
• Owner: Act with high integrity and in the best interest of Quanterix. Take measured risks and learn from their success and failures.

Benefits

• Competitive compensation and a 401k plan with employer match
• Competitive health, dental, and vision benefits for employees and their dependents
• Unlimited vacation policy for all exempt employees, and a generous PTO policy for non-exempt employees
• Eligibility for equity, employee stock purchase plan, and performance bonus
• 1:1 financial counseling/planning
• Tuition Assistance
• Free, state-of-the-art onsite fitness center for all employees
• Free snacks and drinks every day for onsite employees