Field Service Engineer I

About the role

As a Field Service Engineer I, you will de-palletize and preflight vacuum pumps for use by the customer, troubleshoot, diagnose, and remedy field-installed equipment faults and errors, perform vacuum pump preventative maintenance, deinstall failed pumps and install rebuilt pumps, prepare vacuum pumps for shipment, work with customer personnel to troubleshoot vacuum issues with chambers, forelines and vacuum pumps, and perform preventative and corrective maintenance on Gas Abatement Systems.

Responsibilities

• De-palletize and preflight vacuum pumps for customer use
• Troubleshoot, diagnose, and remedy field-installed equipment faults and errors
• Perform vacuum pump preventative maintenance
• Deinstall failed pumps and install rebuilt pumps
• Prepare vacuum pumps for shipment
• Work with customer personnel to troubleshoot vacuum issues with chambers, forelines, and vacuum pumps
• Perform preventative and corrective maintenance on Gas Abatement Systems

Requirements

• Two (2) or more years of experience interacting with customers (preferred)
• Hands-on experience with vacuum pumps such as Edwards, Ebara, Alcatel and Leybold dry, rotary vane and boosters (preferred)
• High school diploma or equivalent
• College or specific relevant coursework (preferred)
• Industry experience (preferred)

Qualifications

• Ability to read, analyze, and interpret written documents
• Ability to respond in a professional manner to common inquiries