Field Service Engineer HPLC/UPLC

ESSENTIAL FUNCTIONS

• Provides complex to specialized diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment.
• Provides calibration and qualification of instruments and equipment.
• Recommends and implements improvements to instrument/equipment/system.
• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
• Interacts with customers/staff to provide complex to specialized analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.
• Provides complex to specialized analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.
• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
• Follows Standard Operating Procedures and methods to perform work.
• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

• Education and Experience: Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and five (5) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.
• Required Knowledge and Skills: Complex to specialized knowledge of laboratory and analytical instrumentation. Complex to specialized knowledge of metrology standards. Principles, practices, and techniques to diagnose, troubleshoot, and solve problems. Complex to specialized knowledge in testing tools, instruments and calibration. Comprehensive understanding of the administration and oversight of area programs, policies, and procedures. Methods to resolve area problems, questions, and concerns. Comprehensive understanding of applicable area laws, codes, and regulations. Complex to specialized understanding of comprehensive testing tools, equipment, and calibration. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar, and punctuation.