Field Service Engineer HPLC and LC/MS

Responsibilities

• Provides advanced to expert maintenance, diagnosis and repairs of HPLC, UPLC, and GC
• Provides calibration and qualification of HPLC, UPLC and GC
• Recommends and implements improvements to HPLC, UPLC, and GC systems
• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed
• Interacts with customers/staff to provide advanced to expert analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting
• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed
• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management
• Provides advanced to expert analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations
• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required
• Follows Standard Operating Procedures and methods to perform work
• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment

Qualifications

• Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and at least 5 years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Compensation

$60,000.00 - 90,000.00 per year

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.