Field Service Engineer - Houston, TX

About the role

As a Field Service Engineer you will install, troubleshoot, and maintain equipment at customer sites, ensuring full functionality according to specifications.

Responsibilities

• Install new or modified equipment at customer facilities.
• Review performance reports and documentation from customers and field representatives.
• Inspect malfunctioning or damaged product to determine nature and scope of problem.
• Analyze review and inspection findings to determine source of problem; recommend repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provide on-site technical assistance to help troubleshoot and repair equipment.
• Maintain records of performance reports.
• Analyze reports of technical problems to identify trends affecting future design, production, service, and maintenance; recommend modifications to eliminate future problems.
• Serve as a communication link between the customer and the company to ensure effective service is provided.
• Develop and conduct training on the safe operation of equipment for both team members and customers.

Requirements

• Four-year college degree related to the technical skills required of the job; or
• An AA degree related to the technical skills required (or equivalent university program certificate) plus a minimum of 5 years of directly related experience and/or training; or
• 10+ years of directly related experience and/or training in lieu of education.
• Ability to stand for four to eight hours per day while inspecting or performing work on equipment at customer facilities.
• OSHA Safety certificates.
• Current driver’s license.
• Ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as needed.
• Available and willing to travel 75% of the time.