Field Service Engineer - Columbus, OH

Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

About the role

Reporting to the Regional Service Manager, the Field Service Technician is responsible for providing front-line technical service and support to customers while delivering a consistently high level of customer satisfaction. This is a home-based role supporting customers throughout the Greater Columbus, OH area with regional travel.

In this role, a typical day will look like:

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities
• Travel throughout the greater Columbus region to support manufacturing customers, with most work completed during the day and limited overnight travel
• Diagnose mechanical, electrical, and software-related issues and deliver effective, timely solutions
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions

Travel is primarily regional around the Columbus area and is planned in advance to allow flexibility in managing schedules, routes, and customer visits. Overnight travel is occasional and not routine.

Requirements

• Willingness to travel within the assigned territory, including occasional overnight travel
• Up to two years of technical, mechanical, electrical, or field service experience
• Basic computer and technical proficiency (email, mobile applications, Microsoft Word)
• Ability to comply with customer safety requirements, PPE standards, and site access policies
• Valid driver’s license with the ability to safely operate a company vehicle

Benefits

• Company vehicle, laptop, phone, and uniform
• Medical, dental, vision, and 401(k) with company match starting Day 1
• Comprehensive onboarding and advanced technical training
• Ongoing professional development and career growth opportunities
• Paid parental leave
• Employee Assistance Program (legal, financial, and counseling resources)
• PTO
• Health benefits
• 401(k)

Pay

The compensation range for this role is $26.00 - $30.00 USD per hour. This job is also eligible for Incentive Pay.