Field Service Engineer- CNC Machine Tools

Essential Duties

• Complete, adhere to and follow required safety training and procedures including (but not limited to) lock-out-tag-out, confined space, Arc Flash, etc.
• Drive in a safe courteous manner as well as follow applicable laws.
• Perform field service as directed and deployed following Ellison Service Organization SOP’s and WI’s.
• Within Salesforce take ownership of all service cases, projects, etc., and complete and maintain all customer records and technical documentation.
• Resolve customer issues and provide sales support.

Knowledge, Skills, And Abilities

• A CNC technical background is required with a proven track record of no less than 5 years in field service desired.
• The ideal candidate would also have a minimum 2-year technical degree.
• Working knowledge, a plus for Fanuc, and any other CNC controls fitted on equipment currently represented by ET or ET legacy machines.
• Able to make repairs and perform maintenance, with the ability to leverage the resources required to execute the repair.
• Describes theory of operation and applicable applications of tools.
• Understands product engineering documents within context of responsibility.
• Applies knowledge to identify solutions, discuss results and meet requirements.
• Identifies primary functions, capabilities, and limitations of product(s).
• Performs surveys and application evaluation of product(s).
• Performs verification to validate product(s) can or will operate in current operating conditions.
• Can supervise others to perform repairs and maintenance.
• A desire and commitment to learn and develop their skills in relation to machine tools and robotics, as well as other new technologies in our industry.

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee regularly works in an industrial environment near moving mechanical parts and is regularly exposed to risk of electrical shock.
• The employee is frequently exposed to fumes or airborne particles and extreme heat.
• The employee occasionally works in high, precarious places and is occasionally exposed to toxic or caustic chemicals, extreme cold, and vibration, and will always be required to utilize safety equipment.
• The noise level in the work environment is usually loud and utilizing proper safety equipment is always required.

General Requirements

• Applicant should have a basic understanding in the use of Microsoft Office, Adobe Acrobat, Outlook, and the Internet.
• Standard work week is based off 40 hours.
• Some overnight travel may be required.