Field Service Engineer- CNC Machine Tools

Responsibilities

• Create and update documentation of technical information.
• Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service.
• Develop and train Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.

Requirements

• Bachelor's or Associate's Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls is a plus.
• Good verbal and written communication skills with exceptional customer service orientation.
• Ability to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Able to adapt to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance.
• Employee is expected to work at the Technical Center when not visiting customers.

Qualifications

• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Physical Demands: Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic: Operating power equipment, sitting at desk, utilizing computers and phones. Occasional: Lifting or moving up to 50lbs.

Skills

• Technical troubleshooting and maintenance of CNC machine tools.
• Customer service and relationship building.
• Training and mentoring of other technicians.
• Effective communication and problem-solving skills.

Benefits

• Equal Opportunity Employer.
• Drug-free workplace.

Pay

• Salary commensurate with experience.

Schedule

• Variable schedule based on customer needs and travel requirements.