Field Service Engineer - Central Region

About The Role

The Field Service Engineer ensures optimal operational performance of hardware related to 3D printers installed at customer locations. This role provides hands-on technical service including installation, relocation, repair, and preventative maintenance. This is a field-based position requiring travel to customer sites throughout the central region of the US. Ideal candidates will reside within commutable distance of southeast MI, or Ohio.

Responsibilities

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.

Requirements

• High school diploma required; AA degree from a technical school or related; Military training preferred
• 3+ years related experience preferred
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Qualifications

• Valid driver’s license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk
• Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently

Skills

• High school diploma required; AA degree from a technical school or related; Military training preferred
• 3+ years related experience preferred
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Valid driver’s license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk
• Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently

Benefits

• Competitive Compensation Package: $27.00-34.00/hr
• Paid Leave (US ONLY)
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us
• We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact

Pay

• $27.00-34.00/hr

Schedule

• 75% of the Time

Job Posting

Apr 15, 2026, 10:39:37 AM

Company Information

• Equal Opportunity Employer
• Protected Veterans
• Pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation