Field Service Engineer

What You’ll Do

• Comprehend customer requirements and make appropriate recommendations
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Manage all onsite installation, repair, maintenance and test tasks
• Document the functional and, sometimes, technical design of the system
• Maintain a working log detailed all required system updates, as well as the date of completion
• Cook up and setup training classes and train end users on best practices, maintaining consistency across users
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands

How You’ll Succeed

• Collaborate with our customers to provide technical hardware instruction and assistance regarding installation, operation, and maintenance
• Diagnose errors or technical problems and determine proper solutions

What You Bring

• A curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points)
• Proficiency in machine automation, mechanics and electronics
• Technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance
• Strong verbal/written communication and documentation skills
• Interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organizations

Who You Are

• Communicates Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Manages Complexity: Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Business Insight: Apply knowledge of business and the marketplace to advance the organization's goals
• Action Oriented: Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Plans and Aligns: Plan and prioritize work to meet commitments aligned with organizational goals
• Interpersonal Savvy: Relate openly and comfortably with diverse groups of people
• Nimble Learning: Actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder