Field Service Engineer - Boston, MA (2nd Shift)

About the role

The Field Service Engineer - Boston, MA (2nd Shift) role involves providing exceptional customer service, understanding the customer's business and competitive environment, generating service revenue, and performing various administrative duties.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
• Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
• Seek out opportunities to increase capability and capacity (may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

Requirements

• Average driving time is 1-4 hours daily and may exceed 70% at times.
• Occasional overnight stays and travel by air and/or train may be required.
• This role will cover 2nd shift hours with the shift time beginning 12PM and after.

Qualifications

• 4+ years of experience in a diagnostic imaging (field or hospital-based) service environment.
• Skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• An Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

Skills

• Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in Massachusetts is $47.00 to $73.00, plus overtime eligible and 2nd shift pay differential. This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.

Schedule

The Field Service Engineer - Boston, MA (2nd Shift) role covers 2nd shift hours with the shift time beginning 12PM and after.