Field Service Engineer - Bismark ND

Responsibilities

• Able to complete all Technician Responsibilities with 100% accuracy.
• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/high voltages modulators (20-50 kV, 1500A), and use peripheral vision to gauge distances.
• The confined areas have potential hand/arm 'traps.' Depth perception is critical.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (Part sales where applicable).
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporate Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures.

Requirements

• Achieve 100% accuracy in completing all Technician Responsibilities.
• Successfully diagnose and repair problems with an 80% success rate.
• Perform routine calibrations and preventative maintenance.
• Install equipment with assistance.
• Work safely in confined areas, including high voltage and current environments.
• Read and interpret blueprints, schematics, and wiring diagrams.
• Provide technical support and training to customers and staff.
• Manage parts inventory and submit necessary paperwork.
• Ensure all company-leased equipment is maintained.
• Comply with Elekta directives, policies, and procedures.

Qualifications

• Achieve 100% accuracy in completing all Technician Responsibilities.
• Successfully diagnose and repair problems with an 80% success rate.
• Perform routine calibrations and preventative maintenance.
• Install equipment with assistance.
• Work safely in confined areas, including high voltage and current environments.
• Read and interpret blueprints, schematics, and wiring diagrams.
• Provide technical support and training to customers and staff.
• Manage parts inventory and submit necessary paperwork.
• Ensure all company-leased equipment is maintained.
• Comply with Elekta directives, policies, and procedures.

Skills

• Associate degree or equivalent experience in Electronics, Physics, or a related discipline.
• 3–5 years of field service experience, or Level 2 qualification in two or more modalities.
• Strong electro-mechanical aptitude and proficiency with test equipment (e.g., oscilloscopes, multimeters) and hand tools.
• Computer literate with solid understanding of Good Manufacturing Practices, including ESD protocols.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills with a professional presence that positively represents Elekta.
• Organized and capable of preparing clear, concise reports.
• Willingness to travel and work independently as needed.
• Valid driver’s license in home state.
• Compliance with customer/vendor credentialing requirements and Elekta’s U.S. COVID-19 Vaccination Policy.

Benefits

• Opportunity to work with a proactive and supportive team.
• Excellent Medical, Dental and Vision coverage.
• 401k, paid vacation and holiday.
• Additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account.
• Opportunity to work on cutting edge in medical advancement.
• Close-knit company culture.
• Upward mobility opportunities.