Field Service Engineer (Automation) - St Louis, MO Area

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive information. We need to parse the posting. Key content: - Sartorius seeking a dynamic entrepreneurial spirited Field Service Engineer based remotely in the St Louis, MO area. - Supporting cutting edge equipment; the Ambr system (unique product). Act as trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems. - For more info on Ambr system link (we can keep link? It's a URL; but maybe we can keep as part of description? It's not boilerplate; it's a link to product. Should we keep? Probably keep as part of description. - This position's location is specific in the St Louis, MO area. Any change of address located outside of your hired location will require approval in advance. Must reside within a commutable distance to the St Louis, MO airport. - What You Will Accomplish Together With Us: Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems. Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement. Perform a variety of in-house service activities in the Delaware office as needed. Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate. Keep accurate records of time, expenses and work performed. Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details. Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator. Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory). - What Will Convince Us: Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology. Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification. 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment. Valid Driver's License and passport or the ability to obtain one. Experience of electrical, mechanical & I/O fault-finding at system and component level. Experience with automation and or robotics is a huge plus. Understanding of automatic mechanisms and their associated electrical control systems. Must have experience with and be competent in measuring AC/DC voltages. Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies. Ability to communicate effectively and establish sound relationships with team members and customers. A good understanding of mechanical/electrical drawings. Proven problem-solving skills. Ability to effectively train and manage customers in the use of our products. Computer literate and familiarity with MS Office. Good understanding of mechanical and electrical schematics. Installation of software and firmware updates/testing. Customer maintenance/best practice training. Calibration of control systems, e.g. temperature and/or volume. Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous. An understanding of both Mammalian and Microbial cell cultures is a plus. Bioreactors and their use to grow cell culture is a plus. Experience of configuring PCs and installing software packages (Windows OS). - We Value: Determining the kind of documentation, tools and equipment needed to do a job. Experience with automated systems such as robotics is a plus. Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus. Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus. Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Identification with our core values: Sustainability, Openness, Enjoyment. - What We Offer: As a growing global life science company, with our stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings. Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules. Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform. Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”. Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match). Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account. Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate. Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service. - Then there is EEO boilerplate etc which we must remove. - Also there is repeated "We look forward to receiving your application." etc. Remove. - Also there is "About Sartorius" paragraph repeated; we can maybe include as part of About the role? But we have a section About the role maybe we can include description of role and company? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content. We have content for: - About the role: could include overview: Sartorius seeking ... remote St Louis, MO area, supporting Ambr system, location specifics, travel 80%, etc. - Responsibilities: the "What You Will Accomplish Together With Us" bullet list. - Requirements: maybe the "What Will Convince Us" includes qualifications, experience, etc. Could be Requirements. - Qualifications: maybe separate? But we have overlapping. Could combine Requirements and Qualifications? But we need to follow instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (which includes qualifications/skills), Benefits. Possibly Skills separate if we have distinct skills list. But we have many skill-like items in What Will Convince Us. Could split: Requirements (education, experience, license) and Skills (technical abilities). But we need to avoid thin sections. Let's see. We have: Education/Experience: Associate degree, formal training, field experience, 2+ years, driver's license/passport. Technical skills: fault-finding, automation/robotics, measuring AC/DC voltages, hands-on experience with robotics, motors, etc., understanding drawings, problem-solving, training customers, MS Office, schematics, software/firmware updates, calibration, clean room protocols, cell culture, bioreactors, configuring PCs. Also "We Value" includes soft skills: documentation, customer sensitivity, critical thinking, core values. Thus we could have: - Requirements: education, experience, license. - Skills: technical and soft skills. - Benefits: What We Offer. - About the role: overview. - Responsibilities: what you will accomplish. We should not include Pay or Schedule as no specific info. We must not include filler like "commensurate with experience". Not present. We must not repeat job title. We must not include Job ID etc. We must remove boilerplate: EEO, equal opportunity, application instructions, repeated lines, navigation, legal, etc. We must preserve all substantive information: include the link to Ambr system? It's a URL; it's substantive? It's a reference for more info. Probably keep as part of About the role. We must output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

Sartorius is seeking a dynamic, entrepreneurial Field Service Engineer based remotely in the St. Louis, MO area. You will support cutting‑edge equipment, specifically the Ambr system (Ambr system details), acting as a trusted partner for installations & commissioning, calibration, and preventative maintenance across a range of systems. The role requires residence within a commutable distance of the St. Louis airport and any relocation outside the hired location needs advance approval. Expect to travel up to approximately 80% of the time within an assigned territory.

Responsibilities

• Perform installation & commissioning, calibration, preventative maintenance, and break‑fix repairs across a range of systems.
• Maintain fault‑finding data and provide product performance feedback to customers and internal Sartorius groups.
• Acquire in‑depth product knowledge and demonstrate self‑improvement.
• Carry out in‑house service activities in the Delaware office as needed.
• Follow service procedures to keep customer information and product software/configuration current and accurate.
• Keep accurate records of time, expenses, and work performed.
• Make independent repair decisions based on service level agreements and customer support contracts.
• Collaborate with teams to escalate unresolved system issues to Product Support, Customer Support, and the Hardware Resource Coordinator.

Requirements

• Associate degree in mechanical/electrical engineering or equivalent military/trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware set‑up and configuration.
• Field or building services engineering experience may be considered in lieu of formal qualification.
• 2+ years’ experience in commissioning/test or field service/support within a high‑tech engineering/manufacturing company, preferably on capital equipment.
• Valid driver’s license and passport (or ability to obtain).

Skills

• Electrical, mechanical & I/O fault‑finding at system and component level.
• Experience with automation and/or robotics (a plus).
• Understanding of automatic mechanisms and their electrical control systems.
• Competence in measuring AC/DC voltages.
• Hands‑on experience with robotics, motors, conveyor systems, I/O modules, optical readers, pneumatics, and electromechanical assemblies.
• Ability to communicate effectively and build sound relationships with team members and customers.
• Good understanding of mechanical/electrical drawings.
• Proven problem‑solving skills.
• Ability to train and manage customers in product use.
• Computer literate with familiarity in MS Office.
• Good understanding of mechanical and electrical schematics.
• Installation of software and firmware updates/testing.
• Customer maintenance/best‑practice training.
• Calibration of control systems (e.g., temperature and/or volume).
• Knowledge of clean‑room protocols, drug discovery, process development, cell culture technologies, and GMP environments (advantageous).
• Understanding of mammalian and microbial cell cultures (plus).
• Experience with bioreactors for cell‑culture growth (plus).
• Experience configuring PCs and