Field Service Engineer

About the role

Field Service Engineers provide on-site installation, repair, modification, and preventative maintenance of all Stereotaxis technology in hospital surgical environments, along with remote diagnosis and support of these activities.

Responsibilities

• Diagnose, install, repair, modify, and perform preventative maintenance of all Stereotaxis technology
• Interface with customers to obtain accurate details of the equipment service needs and provide updates regarding the progress of the service/installation
• Create or modify service documentation such as installation, service, periodic maintenance, and troubleshooting manuals
• Maintain reporting documentation to ensure compliance with company and government requirements (e.g., expense reports, field service reports, complaint handling)
• Perform remote support and diagnosis when not actively deployed in the field

Requirements

• Associates degree in electronics or relevant technical subject preferred
• 1–3+ years’ experience in field service position highly preferred
• 1–3+ years’ experience with diagnosis and repair of electromechanical systems highly preferred
• Experience working in a diagnostic x-ray environment and catheter lab environment highly preferred
• Ability to work independently at customer sites and make business decisions to maintain customer satisfaction and escalate problems in a timely manner
• Good communication skills, including ability to communicate appropriately with customers
• Ability to make repairs at a component level, if required
• Windows experience including TCP/IP protocols highly preferred
• Legally authorized to work in the United States

Work Conditions

• Field position requiring approximately 50–100% travel including occasional weekend travel
• Must be able to provide after-hours technical support
• Must be able to lift 40 lbs
• Must be able to work around magnetic fields