Field Service Engineer

Skills

• 2nd level IT support
• Operating system installation using SCCM
• Anti-spyware, anti-virus, custom and commercial software deployment
• Mobile telephony technologies (MobileIron, iPad, Android, iPhone)
• Office products (Word, Excel, email clients)
• Desktop support including current Windows operating systems
• Hardware support (laptops, printers, desktops, telephony equipment break-fix)
• Backup & restore of OS and data
• Procurement of hardware, asset maintenance, and hardware spare stock management
• Audio/Video conferencing setup and troubleshooting
• Asset refresh execution
• Network troubleshooting
• Basic knowledge of Windows Active Directory and group policies
• Ability to lift and/or move computer equipment and ladders up to 30 kg
• Field expansion experience

Responsibilities

• Provide customer break-fix support, including off-office hours and weekends, for designated equipment in office, plant, or campus environments
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
• Document, maintain, upgrade, or replace hardware and software systems
• Communicate clearly in written and verbal form
• Accept and deliver all assigned service calls
• Complete administrative tasks associated with each service call
• Manage control and return of assets and inventory
• Perform additional duties as assigned to meet business needs
• Install, inspect, test, and repair wiring and cables, ensuring compliance with specifications
• Handle backup tape replacement
• Provide executive support
• Manage procurement processes
• Support other locations in the country remotely when required
• Assist remote support teams as needed
• Support local implementation/execution of small infrastructure projects

Qualifications

• Good communication skills
• Problem ownership and follow-up
• ITIL concepts (strongly preferred)
• MCSE or MCP certification (preferred)
• Minimum 5 years of relevant experience
• Plant production environment experience (preferred)