Field Service Engineer

Key Responsibilities

• Perform supervisory services for installation and startup of Trillium Pumps USA, Inc. products at customer and end-user sites.
• Diagnose system and equipment issues related to pumps and associated systems.
• Analyze operational and performance data to identify root causes and provide technical recommendations and corrective actions.
• Respond to customer technical inquiries related to installation, startup, troubleshooting, and system integration.
• Communicate critical field information to management and recommend improvements related to customer service, product performance, and reliability.
• Monitor and coordinate the status of scheduled startup activities to ensure timely execution.
• Create detailed Field Service Reports documenting issues, findings, root causes, and corrective actions to support continuous improvement and training initiatives.
• Prioritize and manage multiple urgent and competing assignments in a fast-paced environment.
• Collaborate with cross-functional teams, including Engineering, Manufacturing, Quality, and Sales, to address quality-related concerns and drive continuous improvement initiatives.
• Ensure compliance with all company safety policies and ISO 9001/14001 requirements.
• Adhere to the organization’s Code of Conduct, attendance standards, and all company policies and procedures.
• Perform other duties and responsibilities as assigned.

Job Knowledge, Skills, Education & Qualifications

• Minimum of two (2) years of experience working with industrial machinery; pump industry experience preferred.
• Bachelor’s degree in Mechanical Engineering preferred.
• A technical degree or equivalent combination of education and relevant experience will be considered.
• Knowledge of machine design, fluid mechanics, and manufacturing processes preferred.
• Hands-on experience with industrial equipment and rotating machinery is desirable.
• Ability to read and interpret technical specifications, engineering drawings, and bills of materials.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal, written, and presentation communication skills.
• Strong organizational, decision-making, negotiation, and conflict resolution abilities.
• Self-motivated with a strong customer-service orientation.
• Proficient with Microsoft Office applications including Word, Excel, and Outlook.

Core Competencies

• Customer Focus
• Technical Expertise
• Problem Solving
• Communication
• Collaboration
• Accountability
• Continuous Improvement
• Time Management
• Adaptability