Field Engineer

BENEFITS & PERKS AT A GLANCE

• Competitive salary
• Employer and contributed health benefits
• Atlanta, GA office location
• Company cell phone plan
• Unlimited paid time off (PTO)
• Unlimited access to a personal trainer for fitness and wellness program
• Annual $3,000 student loan payment
• $2,000 child care payment

Job Overview

We are seeking a highly capable Field Engineer who thrives in client-facing environments and has a strong background in networking and end-user support. This role plays a critical part in the success of Cortavo’s managed service delivery model handling everything from complex onsite issues and installations to remote troubleshooting and documentation. This position demands the ability to handle multiple projects concurrently and respond positively to sudden changes in priorities.

Responsibilities

• Deliver exceptional onsite and remote support for Cortavo clients and their end users
• Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and networking equipment
• Act as the technical face of Cortavo building trust through professionalism, punctuality, and accountability
• Maintain detailed and accurate ticket documentation, including timekeeping, notes, and scheduled tasks
• Support Office 365, Windows 11, MacOS, network connectivity, VPNs, and basic server administration
• Image and deploy devices as part of client onboarding and refresh initiatives
• Conduct new user orientation and “first day” training on equipment and support access
• Maintain clean and organized workspace setups, ensuring cable management and presentation standards
• Respond to shifting priorities and travel on short notice as client needs arise
• Stay overnight at client locations when required, sometimes for multiple days
• Track and restock inventory in vehicles and field closets
• Assist with RMAs and warranty claims for damaged or failed equipment
• Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases
• Work collaboratively with Service Desk, Engineering, and Client Success teams on escalated support

Required Skills & Qualifications

• Valid U.S. Driver’s License with clean driving record
• Able to lift/move 50+ pounds and remain on your feet for extended periods
• Willing and able to travel regionally on short notice, including multi-day overnight trips
• Ace in Associate’s degree in related field or in progress is acceptable
• 2+ years of experience in IT support, field services, or desktop support roles
• Strong knowledge of networking concepts (Wi-Fi, VLANs, DHCP/DNS, VPN, firewall basics)
• Proficiency in Windows 10/11, Office 365, Teams, and desktop imaging tools
• Strong ticket discipline: accurate time entries, clear notes, and effective follow-up
• Comfortable juggling multiple tasks and tickets in a fast-paced environment
• Professional and empathetic communicator, especially under pressure
• Strong organizational skills and a commitment to documentation and process

Preferred Qualifications

• Bachelor's degree
• Managed Service Provider experience
• Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator
• Familiarity with IT hardware, software, and managed services technology
• Proficiency in Google Suite, particularly Gmail and Google Docs
• Working knowledge of Microsoft Intune
• Familiarity with Entra is a plus

Estimated Usage of Time

• 50% - Onsite Installations and Troubleshooting
• 40% - Remote Helpdesk Support / Technical Support
• 10% - New Client Desktop/Laptop Builds

Work Environment

The Company understands the importance of work-life balance and recognizes employees have diverse needs for time off. The Company offers Unlimited Paid Time Off (PTO) in lieu of personal days, floating holidays, and vacation days.

Employee Benefits

• Cortavo recognizes that employees have diverse needs and that is why the Company is able to offer multiple and very comprehensive benefit plans to include, medical, dental, vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D.

401(k)

• Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica.

Short & Long Term Disability

• The Company is pleased to offer both Short Term (Voluntary election) and Long Term Disability which is 50% company paid.

Cell Phone Plan

• The Company offers service on the Company’s Verizon cell phone plan. This benefit is limited to one per employee and participating employees must transfer their current number over to the Company plan.

Student Debt Relief

• The Company is excited to offer an annual $3,000 student loan payment for employees. The Company will mail a $3,000 check directly to each participating employee’s student loan company.

Child Care Expense Relief

• The Company offers a $2,000 child care payment for employees. The Company will submit a $2,000 payment directly to each participating employee’s child care provider.