Field Service Engineer

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About the role

Trane Technologies in Davidson, NC is hiring for a Field Service Engineer to join our team. In this role, you oversee our technicians and service providers in all matters related to operation, maintenance, service, and repair of Refrigeration systems. These activities may be remote and consultative or will require direct interaction on site at a customer’s facility. The primary focus of the Field Service Engineer is to solve problems, provide solutions, ensure quality, and facilitate timely job administration based on the customer’s financial and performance criteria.

Responsibilities

• Provide remote technical support to installing contractors and field technicians to ensure break/fix repairs align with Trane guidelines.
• Conduct site assessments as needed based on service call reviews and customer requirements.
• Support complex troubleshooting during service execution and recommend corrective actions to resolve technical issues.
• Deliver scheduled after-hours, weekend, and holiday technical assistance to service technicians.
• Perform proactive remote diagnostic health checks, service call reviews, and identify continuous improvement and cost-saving opportunities.
• Assist with technician scheduling, quote support, and coordination with service providers to ensure effective service delivery.
• Support hiring, training, compliance, and technical development of internal and third-party service personnel.
• Review work orders, refrigerant tracking, and service documentation to ensure completeness, accuracy, and process compliance.
• Partner with internal teams and customers to maintain quality standards, meet regulatory and customer requirements, and improve overall customer satisfaction.
• Direct, assist, and organize onsite construction crews (subcontractors) as necessary to meet project milestones including start-up and quality.
• Provide guidance and training from Day 1 with installation crews, including installation playbook review, pictures, and quality expectations.

Requirements

• Associate Degree or accredited apprenticeship in Refrigeration, HVAC, Electrical, or related Engineering Technology with 5 years of commercial/industrial refrigeration service experience, or a High School Diploma/GED with 10 years of related experience.
• At least 3 years of maintenance or service experience and hold a Universal EPA Refrigerant Certification.
• Bachelor’s degree in Technical Management and additional experience in commercial/industrial refrigeration, HVAC, and electrical service leadership are preferred.
• Strong communication, leadership, teamwork, initiative, and sound decision-making skills.
• Broad mechanical repair knowledge, strong Microsoft Office and mobile device skills.
• Able to travel up to 40%.

Haven’t done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience. If you are excited about this role but your past work experience doesn’t align perfectly with everything in the job description, we encourage you to apply anyway.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution).
• Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Pay

Annual Base Salary Range: $75,700.00 - $135,834.99. This position is incentive eligible. Compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.