Field Service Engineer

About the role

As a Field Service Engineer, you will assist distributors and customers in rigging, troubleshooting, and repairing Manitowoc Tower Crane products. You will train distributors and customers in the erecting and maintenance of their first new model products and provide technical support. This is a remote position reporting to the Technical Service Manager located in Shady Grove, PA.

Responsibilities

• Provide aftermarket service support for Potain Tower Crane products on-site and over the phone.
• Assist distributors and customers with troubleshooting and problem-solving all technical service, installation, repair, or modification issues.
• Maintain distributor relations pertaining to parts, service, and warranty, while coordinating efforts with the department manager.
• Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes. Offer technical information for resolution when required.
• Coordinate and administer Service Bulletins and Product Improvement Programs.
• Assist other Product Service Managers with vendor negotiation as well as communications with legal and product safety and reliability in reference to PIP's and Bulletins.
• Interact with MCG personnel on matters pertaining to service materials, product requirements, and code compliance.
• Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.

Requirements

• Mechanical, hydraulic, and electrical/electronic knowledge of cranes; above-average knowledge of general crane technology and operation is preferred.
• Ability to read, understand, and work with schematics.
• Experience using a multi-meter, laptop computer, the internet, and Microsoft Office products such as Outlook, Excel, and Word.
• Must be able to obtain a personal credit card with a $5k minimum limit for sole use in extended travel and business expenses.
• Strong verbal and written communication skills, as well as organizational and time management skills.
• Strong decision-making and problem-solving skills.

Qualifications

• Associate degree in Engineering with a minimum of 5 years’ experience in manufacturing, heavy equipment distribution, or customer service, or
• High School diploma with a minimum of 9 years’ experience in manufacturing, heavy equipment distribution, or customer service.

Physical Requirements

• Must be able to work outdoors on cranes performing troubleshooting, diagnostic, and disassembly-assembly work in all weather conditions.
• Must be able to climb and work at heights up to and over 300 feet.
• Must be able to lift up to 50 lbs.

Travel

80% international and domestic travel required. Must possess or be able to acquire a US passport.