Field Service Engineer

Position Summary The Field Service Engineer is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations in Kinston and Lumberton. This role represents a fully capable, independent Engineer who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The Field Service Engineer plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution. Key Job Responsibilities Service Execution & Troubleshooting Perform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN WingScan and Vaccine Delivery System.Independently resolve most service issues and escalate complex problems when necessary.Follow standardized troubleshooting processes and procedures.Support installation and integration of equipment at customer sites. Preventive Maintenance & Proactive Support Perform preventive maintenance according to established procedures and checklists.Identify early signs of wear, environmental impact, and system performance issues.Communicate potential risks to the Regional Service Manager and Engineering team.Support condition-based maintenance efforts by providing accurate field data. Service Event Reduction Execute repairs correctly to minimize repeat service calls.Identify and report recurring issues or failure trends.Take a proactive approach to reduce unplanned downtime. Customer Interaction Communicate professionally with customer supervisors and operators.Provide clear updates on service work, timelines, and system status.Ensure a positive customer experience during each service visit. SRO Documentation Complete Service Request Orders (SROs) accurately and on time.Document troubleshooting steps, parts used, and service actions.Follow standardized documentation requirements. Collaboration & Team Support Work with Field Operations management and remote support to resolve more complex issues.Share knowledge and solutions with other technicians when applicable.Support training of newer technicians when assigned. Operational Responsibilities Maintain tools, equipment, and service inventory.Follow all safety procedures and company policies.Participate in after-hours, weekend, and holiday support rotations as required. Key Competencies & Skills Strong mechanical and electrical troubleshooting skillsAbility to diagnose issues and determine root cause with minimal guidanceSolid understanding of system operations and componentsStrong communication and customer service skillsAbility to work independently in the fieldGood organizational and documentation skillsProficiency with laptops, diagnostic tools, and reporting systemsAbility to read and interpret technical drawings and schematics Education & Experience Requirements Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferredMinimum 5 years of experience maintaining automated industrial equipmentDemonstrated ability to troubleshoot and resolve technical issues independently Physical Requirements Extended periods of standingOccasional lifting up to 50 lbsWorking at heights up to 12 feetWorking with live animals in hatchery environments Working Conditions Work primarily performed in commercial poultry hatcheries in Kinston and LumbertonExposure to heat, humidity, and varying environmental conditionsEarly working hours. Hatchery operations begin early in the morning.On-call availability for emergency service support All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.