Field Service Engineer

About the role

The Field Service Engineer is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations in Kinston and Lumberton. This role represents a fully capable, independent Engineer who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The Field Service Engineer plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution.

Responsibilities

Service Execution & Troubleshooting

• Perform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN WingScan and Vaccine Delivery System
• Independently resolve most service issues and escalate complex problems when necessary
• Follow standardized troubleshooting processes and procedures
• Support installation and integration of equipment at customer sites

Preventive Maintenance & Proactive Support

• Perform preventive maintenance according to established procedures and checklists
• Identify early signs of wear, environmental impact, and system performance issues
• Communicate potential risks to the Regional Service Manager and Engineering team
• Support condition-based maintenance efforts by providing accurate field data

Service Event Reduction

• Execute repairs correctly to minimize repeat service calls
• Identify and report recurring issues or failure trends
• Take a proactive approach to reduce unplanned downtime

Customer Interaction

• Communicate professionally with customer supervisors and operators
• Provide clear updates on service work, timelines, and system status
• Ensure a positive customer experience during each service visit

SRO Documentation

• Complete Service Request Orders (SROs) accurately and on time
• Document troubleshooting steps, parts used, and service actions
• Follow standardized documentation requirements

Collaboration & Team Support

• Work with Field Operations management and remote support to resolve more complex issues
• Share knowledge and solutions with other technicians when applicable
• Support training of newer technicians when assigned

Operational Responsibilities

• Maintain tools, equipment, and service inventory
• Follow all safety procedures and company policies
• Participate in after-hours, weekend, and holiday support rotations as required

Skills

• Strong mechanical and electrical troubleshooting skills
• Ability to diagnose issues and determine root cause with minimal guidance
• Solid understanding of system operations and components
• Strong communication and customer service skills
• Ability to work independently in the field
• Good organizational and documentation skills
• Proficiency with laptops, diagnostic tools, and reporting systems
• Ability to read and interpret technical drawings and schematics

Requirements

Education & Experience

• Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferred
• Minimum 5 years of experience maintaining automated industrial equipment
• Demonstrated ability to troubleshoot and resolve technical issues independently

Physical Requirements

• Extended periods of standing
• Occasional lifting up to 50 lbs
• Working at heights up to 12 feet
• Working with live animals in hatchery environments

Working Conditions

• Work primarily performed in commercial poultry hatcheries in Kinston and Lumberton
• Exposure to heat, humidity, and varying environmental conditions
• Early working hours — hatchery operations begin early in the morning
• On-call availability for emergency service support