Field Service Engineer

Essential Job Responsibilities

• Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques.
• Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. Installs the actual units and conducts the needed customer in-house product and unit training.
• Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards.
• Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. Interacts with clinical staff on a regular basis to ensure needs are being met.
• Drafts and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. Tracks and records all installation information as necessary.
• Responds to Support Services when calls are dispatched. Schedules with customers for appropriate service response times to meet contractual obligations.
• Completes service reports including Preventative Maintenance documents and submits them within the established guidelines of the department.
• Completes Expense reports and submits them within the established guidelines of the department.
• Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships. Fills out return parts tags on used and unused parts. Maintains shipping records of returned parts.
• Keeps the Product Support Specialist, Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems.
• Aids in retaining and growing contract and Time and Materials (T&M) revenue for areas of responsibility.
• Fulfills the service escalation process WI-FS-7.5.1.3.3-003
• Works evenings and weekends as required.
• Follows all pertinent requirements to meet ISO13485 certification as pertains to Field Service Engineers
• Participates in both internal and external educational programs through professional associations, technical training courses, and seminars to develop and maintain the required current technical aptitude. Must maintain currency with imaging technology and networking technology.

Qualifications & Requirements

• Education: Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent. Military equivalency is also acceptable.
• Experience: Five years' plus experience servicing equipment. Previous mechanical, electronics, or electrical work experience, either in a field service or hospital- based setting, is required. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Experience troubleshooting and responding to customer concerns. Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology. Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process. Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers. Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation.
• Physical Demands: Lifts, carries and/or pushes/pulls various items (bags, boxes, cart, etc. of up to 100 lbs) while utilizing proper technique.
• Travel: Up to 80% of the time.
• Other: Valid driver’s license, good driving record and must be able to pass a motor vehicle record check. Adherence to certification/credentialing as required by the Customer in connection with admission into its facilities to perform job duties. Customer requirements to allow admission into its facilities to perform job duties may include but are not limited to - drug testing and immunizations, including Covid vaccination, as dictated by the customer or facility policy.

Required Knowledge, Skills and Competencies

• Knowledge of diagnostic imaging medical devices
• Ability to resolve problems, think analytically, work independently and communicate professionally
• Willingness to work flexible hours and overtime, often on short notices, and work a rotating on-call service schedule, including weekends, for critical issues and coverage
• High degree of mechanical aptitude
• Excellent interpersonal and communication skills
• Resourceful, with the ability to work independently
• Strong time management skills
• Ability to adapt to changing circumstances
• Decision-making, problem resolution and creative thinking skills
• Attention to detail
• Ability to multi-task activities with shifting priorities
• Pay Rate: $30 per hour