Field Service Engineer

About the role

The Field Service Engineer (FSE) supports Mizuho OSI, a leader in specialty surgery and patient positioning solutions. Key responsibilities include troubleshooting, servicing, and repairing Mizuho products, conducting preventive maintenance, and providing customer training.

Responsibilities

• Troubleshoot, service, and repair all products Mizuho OSI distributes to customer sites within an assigned territory.
• Conduct preventive maintenance as required.
• Support and promote company programs, contract sales, and initiatives as directed.
• Create and deliver accurate quotes based on company guidelines and procedures.
• Maintain and update the CRM system as needed.
• Complete all paperwork in a timely manner, including expense reports, training documentation, and other relevant documents.
• Interact with various departments to meet account performance objectives and customer expectations.
• Advise management on customer satisfaction, product performance, and suggestions for product improvements.
• Manage inventory as assigned for repair purposes.
• Train and instruct customers on the proper use of the products or other members of the department.
• Make sound and logical decisions and choose appropriate courses of action based on the situation.
• Understand and support Mizuho OSI's business objectives and internal Quality System policies.

Qualifications & Requirements

• A minimum of 4 years of related experience and High School graduate or equivalent.
• Ability to interpret blueprints, schematics, manuals, and other technical references.
• Proficiency using established service reporting computer systems interfacing with CRM systems.
• Basic computer skills, including email, word processing, and troubleshooting.
• Valid driver's license and auto insurance policy.
• Ability to travel extensively about 50%, covering travel expenses and submitting reimbursements.
• Able to lift up to 50 lbs., push/pull up to 150 lbs., and perform physical tasks like bending, kneeling, and stretching.
• Neat and professional appearance, outgoing personality, and good communication skills.
• Excellent verbal and written communication skills, strong presentation, project, and organizational skills.
• Positive and calm demeanor in a fast-paced environment.
• Understanding of and adherence to hospital gowning and sterility protocols.

Benefits

Comprehensive benefits package, including compensation range of $80,000 - $90,000 DOE, quarterly bonuses, company vehicle, and more.