Field Service Engineer

About the role

This Field Service role supports customers throughout the US as needed. The position will be based from Chillicothe, Ohio. Travel expectations are 75% with some overnight stays.

Responsibilities

• Work on a team or individually to install, perform preventive maintenance, and repair customers’ equipment.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Schedule all resources and logistics required to perform services and maintenance activities on customers’ site/property.
• Maintain daily interface with Customer technicians on equipment status issues, to ensure satisfaction of primary customers.
• Draw accurate conclusions from test data, malfunctions, or deviations, and assist with corrections to the existing design or process.
• Provide technical phone support to customers.
• Demonstrate ability to work well with limited direction and information.
• Show initiative, motivation, and outside-of-the-box thinking.
• Possess excellent communication skills, listening skills, and interpersonal skills.
• Be proficient in general computer skills, particularly Excel and Microsoft Word.
• PLC troubleshooting skills are a plus.

Requirements

• Associate degree and 2 years of technical experience, or
• High School Diploma and 5 years of field service or electrical/mechanical technician experience.