Field Service Engineer

About the role

Your role As a Field Service Technician at Leybold, you will install, troubleshoot, maintain, and service vacuum pumps and related equipment (mechanical and electrical) across a designated territory. This remote role is customer-facing and revenue-generating, with a strong focus on aftermarket sales, technical support, and relationship building.

Responsibilities

• Install, analyze, troubleshoot, and maintain Leybold vacuum systems and equipment.
• Promote and sell spare parts, service repairs, and aftermarket solutions.
• Collaborate with account managers to identify and penetrate new accounts.
• Provide technical advice, training, and support to customers.
• Maintain detailed records of site visits and follow-up activities.
• Assist in product qualifications and installations.
• Recommend products/services tailored to customer needs.
• Support sales channels with technical expertise.
• Train and mentor additional field service staff.
• Perform other duties as assigned.

Qualifications

• Associate’s degree in a technical field or equivalent experience.
• Minimum 2 years of field service experience preferred.
• Background in automotive or mechanical repair/assembly.
• Valid driver’s license required.

Skills

• Experience with vacuum technology (e.g., turbopumps, dry pumps, leak detectors).
• Strong mechanical and electrical aptitude.
• Ability to build customer relationships and drive aftermarket sales.
• Excellent organizational, written, and verbal communication skills.
• Self-starter with minimal supervision.
• Proficiency in Microsoft Office and basic computer environments.

Benefits

• Individual learning opportunities
• World-wide job opportunities
• Technical training from our academy
• High standards for workplace safety
• Competitive compensation package

Work Environment & Physical Demands

• Exposure to mechanical parts, outdoor conditions, fumes, and airborne particles.
• Occasional work at heights or with hazardous materials.
• Frequent use of computers and standard office equipment.
• Must be able to lift/move up to 20 lbs.
• Requires use of a full-face respirator and passing a pulmonary function test.

Travel

• Up to 50% travel, including overnight stays and multi-day trips.
• Domestic travel primarily within the southern US.