Field Service Engineer

About the role

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Responsibilities

• Transfer technical knowledge to press operators to resolve on-site technical issues
• Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
• Harness technical knowledge on the technical aspects of the presses to maximize both press production and productivity

Requirements

• 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
• Experience in inkjet systems - an advantage
• End-to-end, highly-skilled technical capabilities and strong troubleshooting skills
• Residence in the United States
• Willingness to extensive travel (~50%) to customers' sites
• Valid driving license

Attributes

• Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)
• Ability to work under remote supervision and perform well under pressure
• Excellent interpersonal skills, working with global customers and colleagues
• "Can do" approach using established technical policies and procedures to effectively handle customer issues
• Excellent self-learning capabilities—always looking to deepen knowledge of existing systems, technologies, and products
• Self-motivated and able to work in a dynamic workplace
• Clear and effective English communication skills