Field Service Engineer

Job Description

The Field Services Engineer is responsible for onsite support, maintenance, repair, installation, removal, and recovery of Lab37 robotic systems. This role works closely with triage, engineering, operations, and customer-facing teams to resolve escalated field issues, restore equipment to operation, document findings, and improve service procedures.

• Provide primary onsite support for prototypes, pilots, ramp deployments, and scaled operations, including maintenance, repair, recovery, installation, and equipment removal.
• Troubleshoot and resolve mechanical, electrical, and system-level issues in the field, including basic fabrication, soldering, cable repair, component replacement, and system checkout.
• Support field escalations by partnering with triage, engineering, software, operations, and product teams to diagnose issues, capture context, and restore systems to operation.
• Develop, improve, and maintain service procedures, installation instructions, maintenance manuals, repair sequencing, and field checkout documentation.
• Provide clear and organized feedback from field work to engineering and operations teams to improve reliability, serviceability, and deployment quality.
• Support the development of repeatable field service processes that can be executed by internal technicians, remote staff, and third-party installation or service contractors.
• Travel to customer or field sites as required, including short-notice support for deployments, maintenance events, escalations, and system recovery.

Qualifications

• Bachelor's degree or equivalent field experience in mechanical engineering or a related field.
• 2+ years of field engineering or maintenance experience
• Practical experience troubleshooting and repairing complex electromechanical systems.
• Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, service procedures, and system documentation.
• Strong hands-on skills, including use of standard tools, basic fabrication, cable repair, component replacement, and system testing.
• Clear communication skills, with the ability to document field issues, explain repair steps, and coordinate with remote engineering and operations teams.
• Ability to lift up to 60 pounds and work on your feet for extended periods in field, customer, or production environments.

Desirable Skills

• Hands on experience with manufacturing and/or electronics soldering
• Basic experience in a CAD tool (Solidworks preferred)

What Else You Need to Know

• Our work environment is fast-paced and dynamic, fostering a culture of creativity, collaboration, and fulfilling work.
• We believe that a stimulating and enjoyable workplace is key to driving innovation and achieving excellence.
• At Lab37 Robotics, every team member plays a vital role in shaping the future of food production, and we are committed to supporting our employees' growth and success.
• Join us at Lab37 Robotics and be a part of a forward-thinking company that's transforming the way the world approaches food production.

Pay

The base salary range for this role is $60,000 - $80,000 per year.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
  • Discretionary vacation days
  • 8 paid holidays per year
  • Paid sick time
  • Paid Bereavement leave
  • Paid Parental Leave