Field Service Engineer

About the role

Position Summary: The Field Service Engineer (FSE) will perform services on robotic packaging equipment, performing complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at the customer site in a timely and cost-effective manner. Domestic and international travel is required. Weekend and holiday availability is required. This role works closely with engineering on project testing and functionality.

Responsibilities

• Perform repair work in-house and at the customer’s site.
• Provide service and technical interface between customer and JLS.
• Assist engineering with FATs, and installation prep work.
• Conduct on-site installation, commissioning, service, training, and maintenance.
• Advise customers on operation, maintenance, and modifications.
• Answer complex technical questions on equipment, and work with customers to troubleshoot problems.
• Display a high level of integrity, and work with little supervision.
• Communicate with management and the Customer Service Team, as well as the end user to help determine the appropriate action plan to resolve issues promptly.
• Monitor costs and expenses as it relates to projects, service, and parts.
• Respond to phone support requests as assigned.
• Sell additional value-added services, spare parts, upgrades, etc. when visiting customer sites or as the opportunities arise.
• Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
• Generate quotes for service and parts.
• Assist engineering with any ongoing projects.
• Take the necessary steps to stay current with ongoing technology.
• Other duties as assigned.

Qualifications

• High School diploma, Associate’s degree technology or electronics degree preferred.
• 3-5 years of experience with automated, packaging, or other related machinery.
• Must have a valid passport or be eligible to obtain one.
• Must be able to lift up to 50 lbs.
• Must be legally authorized to work in the United States without sponsorship.

Skills

• Ability to work all levels of electrical voltage; single and three-phase motors.
• Strong ability to troubleshoot and repair electrical problems.
• Ability to read and interpret mechanical drawings and electrical schematics.
• Knowledge of PLC programming, and ability to navigate through PLC and servo motor drive control software.
• Ability to comprehend and demonstrate mechanical assembly and troubleshooting techniques.
• Ability to perform manual assembly of basic machine components and or subassemblies.
• A working knowledge of VFD’s.
• Good Electro/Mechanical knowledge.
• Ability to build rapport and interact effectively with personnel at all levels within the company and with vendors and business partners outside the company.
• Always demonstrates highly ethical behavior and good judgment.
• Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner.
• Ability to effectively communicate in writing using mechanical and electrical drawings, diagrams, and machine schematics to describe a problem or suggested improvement.

Benefits

• Medical, dental, and vision insurance
• On-site fitness gym
• Monthly team luncheons
• Recreation activities
• 401(k) profit