Field Service Engineer

About the role

Under the direction of the Field Service Manager, the Field Service Engineer provides on-site support and technical assistance with Thermal Processing and Aqueous Washing Equipment.

Responsibilities

• Installs, configures, troubleshoots, and maintains Thermal Processing and Aqueous Washing Equipment.
• Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary.
• Inspects and tests completed work to ensure the service meets quality and safety standards.
• Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities.
• Engages with clients, ensures compliance, conducts feasibility studies, and applies technical knowledge to practical problems; escalates complex problems as necessary.
• Performs start-up testing and customer training on features and the general maintenance of products/equipment.
• Collaborates with other professionals and tracks newly installed Thermal Processing and Aqueous Washing Equipment.
• Confers with engineering, manufacturing, or customer personnel regarding problem definition and solutions.
• Works from intermediate mechanical and electrical drawings with other ITS personnel to ensure the equipment meets customer specifications and ITS quality standards.
• Maintains good housekeeping habits and works within ITS safety guidelines and procedures to ensure the safety of yourself and others working in the area.
• Keeps the Field Service Manager and other team members apprised of the project’s present condition via daily reports and updates.
• Tests and debugs ITS OEM equipment prior to shipment, works on the Production floor at the factory, or travels to customers’ sites to perform duties.
• Works in an organized manner with a focus on meeting scheduled commitments and budget.

Requirements

• High School graduate or GED.
• Associate Degree in Industrial, Electrical, or Mechanical Engineering or related field is a plus.
• Related work experience in a Manufacturing Quality Control environment, typically acquired through 2+ years of exposure to mechanical/electrical background in Thermal Processing Capital Equipment.

Skills

• Mathematical skills that require the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to record and log information accurately.
• Effective interpersonal, verbal, and written communication skills.
• Ability to handle multiple tasks in a fast-paced, sometimes stressful environment and possess strong decision-making skills.
• Demonstrated proficiency in general office-related software (e.g., Microsoft Office and/or MRP/ERP System).
• Ability to apply common sense understanding to carry out instructions furnished in verbal, written, or diagram form.

Travel Requirements

Role involves 85-95% domestic and international travel as required with short notice. May require working on weekends and/or holidays.