Field Service Engineer

About the role

Innomotics is looking for a Field Service Engineer for our Medium Voltage Drives who will coordinate, lead, implement and/or perform service for new equipment installations, upgrades, retrofits, preventative maintenance, troubleshooting and training.

Responsibilities

• Provides on-site technical and operational support in the design, development, installation and maintenance of very complex equipment and systems.
• Performs startup and commissioning, upgrades, preventative maintenance, training and emergency break-fix.
• Leads the most complex equipment installation, trial runs, investigative tests, repairs and overhauls.
• Preempts potential problems and provides effective solutions for complex and unusual problems before escalating.
• Trains on the job and in classroom settings, shares knowledge, mentors colleagues, and leads complex product and service training.
• Generates and submits reports covering all job activity.
• Guides maintenance of very complex tools, test equipment, calibration items, task plans, drawings and installation schematics.
• Assumes customer responsibilities, special tasks and other duties assigned by the Project Manager.
• Ensures safe working conditions at all times.
• Communicates with Innomotics business units and customers to determine requirements and provide support.
• Travels frequently to US-based and international customer sites to investigate problems, conduct failure investigations and monitor customer complaints.
• Provides flexibility to work overtime based on workload and ability to work both scheduled and unscheduled hours.

Required Knowledge, Skills, Education, and Experience

• Bachelor’s Degree in engineering or similar field.
• 8+ years of experience with Medium Voltage Drives.
• Extensive knowledge of Variable Frequency Drives (VFDs), Process Automation and Controls, PLC programming, field excitation, synchronous and induction motors.
• Willingness to travel up to 100% of the time to customer job sites.
• Key skills include budgeting, conflict resolution, negotiating, influencing, quality-centered focus, action orientation, flexibility and team leadership.
• Comfortable providing field service engineering and administrative recommendations in customer meetings and job site reviews.

Pay

$87,000 – $149,200. The actual wage offered may be lower or higher depending on budget, candidate experience, knowledge, skills, qualifications and premium geographic location.

Benefits

• Competitive compensation (salary and bonus) based on qualifications.
• Medical, dental, prescription and vision coverage starting on the first day of employment.
• Matching 401(k) with immediate employer match.
• Competitive paid time off plan, paid holidays and floating holidays.
• Career development opportunities and education/tuition reimbursement programs.
• Flexibility to work remotely a few days per week.
• Paid parental leave.