Field Service Engineer

About the role

Fuse is looking for a Field Service Engineer to provide forward-deployed support for an airborne networking pod and associated ground systems. This role focuses on hands-on installation, configuration, troubleshooting, and sustainment of Fuse pods and expeditionary ground gateway kits in operational environments.

What you'll do

• Pod & Aircraft Integration Support
• Perform pod power on, BIT, and LRU checks across the integrated communications stack.
• Verify aircraft/pylon power behavior and execute pod recovery sequences to return to Full Ops.
• Auxiliary tasks such as umbilical routing, connector inspections, and basic mechanical/electrical checks.
• Mission Setup & Operations
• Bring pod from cold start to mission ready by configuring the mission management / monitoring tool, verifying tactical data link gateway configuration, confirming crypto loads and time synchronization, establishing JREAP-C connectivity, and monitoring pod status during missions.
• Support voice integration on the pod: assist with RoIP/VoSIP gateway and Link 16 radio voice channel configuration, perform clear voice and encrypted VoSIP checks, and support handset/radio integration as directed by engineering.
• Capture flightline observations, power cycle timelines, and system behavior in daily notes to feed back into engineering and operations.
• Network, Crypto, and Data Link Support
• Work with SIPR providers, DISA, and base comms teams to validate system connectivity, bandwidth, and reachability mission services.
• Auxiliary tasks such as assisting with configuration and basic troubleshooting of JREAP-C, Link-16 net entry, and ancillary radios or SATCOM modems.
• Testing, Troubleshooting & Documentation
• Execute repeatable ground test sequences to reproduce and isolate issues with power sequencing, network routing, tactical data links, and voice services.
• Document the problem, diagnostic steps, interim workarounds, and operational impact; feed this back to engineering and leadership for defect tracking and TTP updates.
• Customer & Team Interaction
• Work directly with operators, JICOs, liaison officers, and maintainers to explain Fuse capabilities, current status, and basic operating procedures in clear, user-focused language.
• Provide informal, on-the-spot training and mission-prep walkthroughs on Fuse, the ground gateway kit, and associated monitoring/GW tools to aircrew and watch floor personnel as needed.
• Represent Fuse professionally in high-visibility operational environments; identify pain points for the warfighter and relay them back to the product and engineering teams.