Field Service Engineer

Fives · North Canton, OH · 1 mo ago

HybridFull-time

At Fives we all have a part to play in achieving our common purpose. Your role will be to:

Plan, supervise, and execute installation, integration, and commissioning of equipment at customer sites
Troubleshoot, diagnose, and resolve mechanical, hydraulic, pneumatic, electrical, and control system issues in the field
Perform repair, preventive maintenance, upgrades, and replacements on complex industrial equipment
Analyze customer equipment performance to ensure safe, reliable, and optimal operation
Identify root causes of equipment failures and recommend corrective actions or system improvements
Interpret and work from mechanical, hydraulic, pneumatic, and electrical schematics, blueprints, and P&IDs
Ensure all installation and service activities comply with safety standards and PPE requirements
Provide technical support and training to customers and internal teams on equipment operation and maintenance
Maintain accurate service documentation, including service reports, call logs, weekly reports, and visit schedules
Manage service activities within defined technical scope, timelines, and budgets
Build and maintain strong customer relationships with a focus on customer satisfaction and service quality
Collaborate with engineering and product teams on equipment design, testing, or field improvements as needed
Travel (domestically and internationally) to customer and company facilities to support field service needs

Technical degree in engineering or equivalent work experience
5+ years of hands-on experience
Solid mechanical, hydraulic, and pneumatic experience in repairing and maintaining equipment
Experience in controls, VFD’s, MCC’s, PLC’s and HMI’s
Ability to read and understand mechanical, hydraulic, pneumatic, and electrical schematics and P&IDs
Proficiency in PC utilizing MS Word, MS Excel and MS PowerPoint

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