Field Service Engineer

About the role

As a Field Service Engineer at Bruker AXS, you will perform the installation, inspection, repair and maintenance of Bruker S8 Tiger, S8 Lion, S8 Dragon, S2 Ranger, S2 Puma, S2 Kodiak, and other legacy XRF Spectrometers.

Responsibilities

• Install analytical x-ray equipment
• Analyze malfunctioning x-ray equipment and determine corrective action, replace faulty components, and make necessary adjustments and alignments
• Perform preventive maintenance according to written preventative maintenance procedures
• Prepare and submit reports covering all job activities with accuracy and detail
• Participate in on-the-job training of field service personnel when required
• Suggest methods to offer improvement to equipment performance and functionality
• Between assignments be available during normal working hours for immediate response to reassignment and telephone support
• Remain in contact with assigned customers to ensure that there are no unreported problems
• Promote and maintain service contracts in assigned region
• Keep up-to-date on new product and product changes within his/her required sphere of activity to increase own capabilities and skills
• Conduct all field assignments according to service department procedures
• Perform other tasks as assigned by manager or supervisor
• Travel to customer locations 75% or higher

Qualifications

• Demonstrated ability to analyze, diagnose, and repair complex equipment problems in a minimum amount of time
• Ability to communicate effectively in a professional manner with both internal and external customers
• Excellent customer relations skills and the ability to make timely and effective decisions
• Familiarity with the operation and use of standard electronic test equipment
• Familiarity with the use of personal computers
• Ability to travel extensively by air and car both domestically and internationally if needed
• AA degree in electronics or equivalent experience
• Military training in advanced electronics preferred but not required
• Three (3) years previous service experience installing and repairing complex electronic systems

Pay

The estimated base salary range for this full-time position is between $63,900 and $113,500. The base salary will depend on several job-related factors, including education, training, experience, geographic location, skills, competencies, job-related knowledge and travel requirements.

Benefits

• Performance-related incentive
• 401(k) with company match
• Employee stock purchase plan
• Medical and dental plans
• Life insurance
• Short-term and long-term disability insurance
• Employee assistance program
• Paid time off including vacation, sick time and holidays