Field Service Engineer

Founded in 1986, Bray International is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in more than 40 countries. As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service. Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision.

About the role

This position supports our sales team, distributors, and end-users with technical questions and processing RMA returns related to our products. You will work directly with our Warranty division and have a major impact on our customers and the relationships we maintain with them. The Bray Commercial Field Engineer will report directly to the BCD Operations Manager.

Responsibilities

• Travel to customer facilities to provide troubleshooting and repair
• Provide technical support to Bray employees, distributors, and customers
• Assist the Quality/RMA Department with technical troubleshooting, emails, and documents
• Create and update technical marketing/published product offering documents

Requirements

• Bachelor’s degree in a related field
• Experience providing electrical, pneumatic, and mechanical technical support
• Knowledge of butterfly, ball, globe, and pressure-independent control valves
• Familiarity with electric motor actuators and pneumatic piston/diaphragm actuators
• Experience with electrical control systems, including PLCs, BMS, Arduino, and Raspberry Pi platforms
• Proficiency in the use of electrical test equipment, including multimeters, signal generators, and power supplies
• Understanding of Ethernet, BACnet, and Modbus communication networks
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook), 2D AutoCAD, 3D modeling software, and other relevant applications
• Ability to periodically lift up to 50 lbs.
• Valid driver’s license required
• Must be legally authorized to work permanently in the United States without sponsorship

Core Competencies

• Self-motivated with a willingness to grow knowledge of Bray Commercial products, their functionality, and use
• Excellent oral and written communication skills
• High-energy, flexible, self-starter, hands-on, comfortable working individually and in a team environment to reach goals
• Strong attention to detail
• Able to adapt to new situations

Benefits

• Competitive pay plans
• Comprehensive benefits effective the first of the month after 30 days of employment, including:
  • Medical, dental, vision, and life insurance
  • Paid holidays and vacation
  • 401(k) plan with matching contributions
• Smoke-free, drug-free workplace
• Career growth opportunities
• Exceptional company culture

Sponsorship is not available for this role. As a federal subcontractor, employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the federal Controlled Substances Act, which includes marijuana.